Est 1985 - Australia's Above Ground Pool Experts

This page describes the warranty policy, time period, inclusions and exclusions for our range of modular pools.

Pool Warranty – Sterns Pools


The total warranty period for shall be 10 years from the date of purchase, broken up into the following periods:


The total warranty period for the Palm Cove and Lindeman Pool ranges shall be 10 years from the date of purchase, broken up into the following parts: •


The total warranty period for the Mission Beach range shall be 10 years from the date of purchase, broken up into the following parts:



After the full warranty period, a further warranty period is provided where all faulty parts will be replaced at a cost to both Stern’s and the purchaser. This cost will be based on the current retail price of the part at the time of the claim.

The percentages quoted reflect the percentage of the costs that Stern’s will cover.

The time of claim is defined as the date the notification in writing is received by Stern’s. This notification must specify the date of purchase, the place of purchase, the defect and the date that the purchaser first became aware of the defect.



The purchaser must regularly inspect the pool, including but not limited to the pool wall, skimmer box and damage arising from rust, and notify Stern’s of any damage to enable early rectification work to be carried out. Stern’s reserves the right to cancel or reduce this warranty should the purchaser not comply with the above obligations.

Liner Warranty – Sterns Pools

  1. The owner must notify Sterns in writing within 10 days of the date when the failure was first noticed.
  2. All transportation costs in connection with return, replacement or repair of a liner shall be the obligation of the owner.
  3. Proof of the date of purchase is required when lodging a claim
  4. All liners being returned are to be in a clean and dry condition due to health regulations
  5. If a liner is to be returned within the warranty period, postage, freight and packing is to be pre-paid by the purchaser.
  6. This warranty is offered to the original purchaser only
  7. This warranty excludes all other implied or statutory warranties upon which this liner is sold. It is further understood and agreed that Sterns liability shall be limited to this agreement to repair or replace the liner.

If the vinyl liner has been determined to need replacement and not repair it shall be replaced with a new liner should the defect arise within the first 12 months from purchase date.

Should the defect arise after 12 months from purchase date but within 10 years from purchase, then Sterns will replace the liner provided the purchaser pays to Sterns 20% of the retail cost of the replacement liner should the defect occur within the second year from the date of purchase and thereafter an additional 10% of the retail cost of the replacement liner for each subsequent year or part thereof. This warranty is limited as follows:

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