Shipping Policy
Atlantis Pools delivers products Australia-Wide & our goal is to dispatch and deliver your order as quickly as possible.
We are experiencing delays with some deliveries due to increased delivery volume and reduced staff at some courier companies, however rest assured we will do our best to get your products to you as quickly as we can.
Swimming Pool Delivery
Due to the nature of the size of our swimming pools, we use specialist Freight Companies to deliver these items. Delivery costs are calculated based on your location and are shown in the Shopping Cart when ordering online.
Most standard pools are dispatched within 7 days from the Sydney Warehouse.
Custom orders
Please contact us to discuss the current manufacturing time for custom pools.
Remote Areas
In some circumstances we may only be able to offer a delivery quote and will follow-up to confirm the exact cost after the order has been placed. We may need to add an extra delivery charge if you live in a remote area, however all charges will be discussed with you first and you will have the option to cancel your order if you do not want to pay the additional charge.
Parts and Accessories
Smaller items are delivered by Australia Post and larger items are delivered by a range of couriers. We usually dispatch orderes within 2 business days and delivery times vary between 3 and 7 business days to most locations (some outer regional or remote locations will take longer)
Backorders and Out of Stock
If an item you have ordered is out of stock we will advise you of the estimated delivery date. If you are willing to wait we will dispatch any items that are in stock, and generate a back order for any out of stock items. You will not be charged any extra for delivery. You have the option to cancel your order and receive a full refund if you are not willing to wait.
Order Cancellation
We reserve the right to cancel an order if it is deemed potentially fraudulent by our fraud management system or we are unable to complete the order for any reason
