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Frequently Asked Questions

Once you have requested that you would like to take delivery of your pool and filtration purchase it will take us around 5 working days to get it packaged and ready for delivery. Once the order is ready for dispatch we contact you with the delivery options and consignment advice.


DO I NEED AN APPROVAL FROM MY LOCAL COUNCIL?

Yes, All pools in Australia need the relevant approval from your local councils. There are a few ways you can obtain an approval either by an application with your local council or engaging a private certifier to carry out the approval for you. We can assist you with this process by drafting your site plan drawings and providing engineering specifications. Send us your site plan and we will start with a preliminary draft drawing for you free of charge.


WHAT IF I HAVE A SLOPPING SITE AND TIGHT ACCESS?

An Above ground pool is ideal for sloping sites as they can form part of a retaining wall. The pools can be excavated into a site and be above ground on one side and in the ground on the other!

If you have little or no access to your yard this is usually not a problem as there are many options with smaller bobcats and diggers for your leveling or excavation, hand digging is also another option. The pool is delivered in modular boxes that can be transported on a trolley or a wheelbarrow to your pool site location, even two people can carry them through the house!


CAN I BUILD THE POOL MYSELF?

Our pools can be built by DIY installation. If you are a regular handy person with some experience using power tools and leveling sand you will be able to use our comprehensive “Atlantis Pools” DIY instruction manual and the Sterns DVD to install your pool.

PS: You might want to ask 2 or 3 friends or family to help you out!


WHAT TYPES OF POOLS DOES ATLANTIS SUPPLY?

To clarify matters,


Atlantis Pools does not supply fibreglass tubs or concrete swimming pool shells. 
We specialise in the more affordable Modular pools with a resin and steel structure and an internal heavy-duty vinyl liner, which are flat-packed on pallets to freight Australia wide. 
  
Modular pools are available in Colorbond Steel or Resin Saltwater models:
Colorbond pools are the traditional 40 year old, above ground steel pools designed for use with powder chlorine.
Resin Saltwater pools are the modern day popular pools, with resin frames & PVC or stainless steel components that are highly resistant to corrosion. These are designed for use with automatic salt water & mineral sanitising systems; with the main benefit of reducing your pool chemistry and maintenance. 


 

WHAT  BRANDS OF POOL DOES ATLANTIS SUPPLY?

Atlantis Pools supply two different brands of Australian Made pool packages where each brand has their own features and benefits:

 

  • Driclad Pools - Shoal Bay packages are 1.32m deep with optional 1.82m widest-base, deep ends, plus the new designer swimout as the latest option. This eye-catching internal swim out area, built under the liner, has a convenient walk-in step with a wide bench seat for adult relaxation, as well as doubling as a child's safety area. 
  • (6) modern internal vinyl colours ... plain, marble or pebble-crete patterns help to create the inground pool appeal without the high expense. 
  • Exclusive swimouts (under the liner) or upgraded walk in PVC stairs (on top of the liner) are sleek and more stable than traditional PVC ladders.
  • The Shoal Bay offers an external colour in creme.
  • Driclad offer a 20 yr manufacturer warranty on Resin pools.
  • Sterns Pools packages are 1.2m or 1.37m deep with optional deep ends. This range provides endless sizes (from 2.4m wide & up to 25m long) & (7) shapes with the deepest above ground pools available, up to 1.8m in the deep ends.
  • The Resin Whitsunday Sandstone external pool colour is cream & the Mission Beach & Lindeman Colorbond walls are Grey.
  • Sterns offer a 10 yr manufacturer warranty on all pools.
  • Models include Mission Beach (braced pool) and Lindeman and the Resin Whitsunday are both braceless.

 

CAN I PUT THE POOLS IN-GROUND?

Both brands of Australian Made pools are engineer certified to build:

  • 100% above ground, on top of the soil 
  • Into sloping sites
  • Semi in-ground 
  • Completely in-ground with a sand:cement backfill. 

 

TELL ME MORE ABOUT THE POOLS

Both brands of pools are modular meaning they can be:

  • Easily transported on pallets Australia wide 
  • Need very little pathway access to carry the components to the site
  • Are quickly installed in days even on difficult narrow sites

Being lightweight, they are ideal to build on most site conditions:

  • with a base of sand, soil, clay, rock or indoor cement floors 
  • or if impinging on various council zones for sewer, power, fire & flood
  • and long term they are demountable once the children have outgrown the pool. 

With both pool brands, customers often add featured landscapes:

  • Timber decking
  • Pavers 
  • Terrantine tiles  
  • Modwood or Millboard fixed over the surface of the resin top coping.

Chemistry made easy with Automatic Sanitiser Systems:

  • Salt water
  • Dead Sea Mineral Pools
  • Ozone
  • Aqua Fresh zero chlorine & zero salt 

Other popular accessories are:

  • Energy rated variable speed pumps (Power Misers) 
  • Long life filters (Water Misers)
  • Underwater LED lights
  • Pool covers or solar covers + rollers
  • Solar, gas heating or pool heat pumps
  • The latest energy saver (Inverter) pool heat pumps & 
  • Robotic cleaners (Dolphins).

 

WHAT IS THE DIFFERENCE BETWEEN FRESHWATER AND A SALTWATER POOL?

Freshwater pools or chlorine pools require the addition of either Powder chlorine or AquaFresh (chlorine free) sanitiser to be manually added to the pool once a week. 

Saltwater pools require an initial dose of salt to be added to the water once the pool is full. And additional piece of equipment is required called a saltwater chlorinator which once set up will automatically convert the saltwater passing through the cell to chlorine to destroy bacteria. This is the most popular option as it is virtually automatic.

Ask us about the Enviroswim - the ultimate freshwater system.


 

DIFFERENCE BETWEEN RESIN AND COLORBOND?

Resin component pools allow for the use of saltwater or any other type of sanitation system, including liquid chlorine, whereas Colorbond pools only allow for the use of Powder chlorine or Aquafresh (chlorine free) sanitisers


 

DIFFERENCE BETWEEN SAND AND CARTRIDGE FILTERS?

Sand Filters require a separate connection to a sewer which allows for backwashing (cleaning) the filter. 

If there is no easy connection to a sewer then the cartridge filter is required. Cartridge filters are cleaned by removing the internal element and hosing clean. 

Both filters work equally as well as each other with cleaning requirements approx every 3-6 months.


 

PRODUCT GUARANTEES AND MANUFACTURER WARRANTIES?

All components are covered under manufacturer warranties for varying lengths of time. 

If a warranty issue arises the first step is to contact Atlantis Pools where we will discuss and process the claim for you. 


 

Atlantis Pools
28 Pendlebury Road, Cardiff NSW 2285
PH: 1300 766 574 |  FAX: (02) 49 109 086